Inmon (Internet Monitoring) Services is a suite of Network Manage services offers to Customers to monitor their network devices over the Internet connection.

ServiceOne Getronics NRC provides 24 x 7 x 365 operation, round the clock surveillance over the connected equipment. In event of fault, the Backend system which deployed by ServiceOne Getronics will duly escalate and notify the fault event to respective parties via mobile SMS or email. This can minimize the downtime and get to notify the fault event as fast as possible.

Optional services which are complementing to the Basic Inmon Services, which besides covering the duties, managing ISP or Telco connection on behalf of the customer. ServiceOne Getronics Engineer will coordinate with the 3rd Party service provider.

Proactive Network Monitoring - 24 x 7 x 365 Remote network Monitoring Services. Through SMS or E-Mail alerts. Customer will receive an alert once their critical device is down.

Monthly Report - Monthly report on vendor service performance will be provided as a measure on vendor meeting its Maintenance Agreement signed with the subscriber.

The report includes

• Monthly Availability statistic of the devices.
• Monthly Response Time of the devices

Performance Management - This Service acts as a gauge on the committed (SLA) Service Level Agreement as provided by the signed up ISP or the Telco. It also allow Customer to set threshold on the bandwidth Utilization which series of workflow escalation can then be carried out if it exceed the pre-define Threshold.

Real time Report - Customer can use Web Browser to access the server event log and also the performance graph.